Returns & refunds
90 days. No questions asked. We'll cover the return shipping.
How returns work
- Email support@helena.shop with your order number.
- We'll send a prepaid return label within 24 hours.
- Drop the package at any carrier point.
- Refund issued within 5 business days of receipt.
Conditions
Items must be in original condition with all packaging. Personal hygiene products are non-returnable for safety.
Warranty
All electronics carry a 2-year manufacturer warranty against defects.